Shipping & returns
Free shipping from €150
Standard delivery is free on orders over €150.
Tracked shipping
Every parcel is sent with tracking. You receive the link by email.
30 days to return
Changed your mind? You have 30 days after delivery to return your piece.
2-year guarantee
All jewellery is covered by the 2-year legal guarantee against defects.
Delivery options and times
Times count from the day your parcel leaves the workshop. Shipping costs are always shown at checkout before you pay.
| Destination | Method | Cost | Delivery time |
|---|---|---|---|
| Belgium | Standard UPS | €12 Free from €150 | 1-3 working days |
| The Netherlands | Standard UPS | €12 Free from €150 | 1–3 working days |
Ready-to-ship pieces leave the workshop within 1–2 working days. Made-to-order pieces take from a few days to 2 weeks.
How to return a piece
- Let us knowWithin 30 days of delivery, email us your order number and the piece you want to return.
- Pack it wellUnworn, in its original box and packaging, so it arrives back safely.
- Send it backUse a tracked and insured service. Return shipping is paid by you. We send you the return address.
- Get your refundWithin 14 days of your request, to your original payment method — including the standard delivery cost.
Details and exceptions
Can I cancel my order?
Yes, within 24 hours of ordering — through your customer account or by email. After that, your 30-day right of return applies once you receive the piece.
Which pieces cannot be returned?
Pieces made to your personal specifications, such as custom designs or pieces made with stones selected for your order. We always tell you before you order if a piece falls into this category.
How can I return an item?
If you would like to return an item, please contact us within 30 days of receiving your order.
We will review your request and, once approved, provide you with further return instructions.
You will receive a full refund of the item price and standard delivery costs. Only the return shipping costs are your responsibility.
For more details, please refer to our Returns Policy.
My piece arrived damaged or faulty. What now?
Contact us as soon as possible with your order number and photos. We repair or replace the piece, or refund you, free of charge — including return shipping.
Can I exchange a piece or change the size?
Yes! Please contact us, and we will arrange a size adjustment or an exchange for a different size.
Size Adjustment
If your ring can be resized, you will be responsible for covering all associated costs, including:
- Return shipping costs to us.
- The resizing service fee.
- Shipping costs for sending the resized ring back to you.
Exchange for a Different Size
If you prefer to exchange your ring for a different size:
- You will be responsible for covering all associated shipping costs, including returning the original ring to us and shipping the replacement ring back to you.
- As all our rings are made to order, please allow up to 2 weeks for your new ring to be made.
My parcel is late or lost.
First check your tracking link. If the parcel has not moved for 5 working days, contact us and we will resolve it with the carrier.
What if I entered the wrong address?
Contact us right away. If the parcel has already been sent and comes back to us, we will arrange a new delivery; the new shipping cost is paid by you.
Will I pay customs duties?
No. We ship within the European Union, so there are no customs duties.
Questions about your order?
Write to us with your order number and we will help you as quickly as we can.